Our heart is as broken as yours. Following the German authorities’ extension of the ban on large-scale events until 31st of August 2020, we regret to tell you that the realization of PAROOKAVILLE 2020 has now unfortunately became impossible due to the official prohibition.
The whole team has been working very hard over the past months. We’re disappointed beyond belief to not be able to share our unique and beloved city with you this year but we respect the government’s decision as the wellbeing of our citizens and all of our partners and suppliers is our most important consideration.
Together, with you, we now need to focus on the next edition which will take place on 16-17-18 July 2021.
All ticket buyers will receive an email from us within the coming days. You will have the exclusive opportunity to order new tickets (same category) for PAROOKAVILLE 2021 without a rise in prices or to request a refund.
Let’s celebrate together next year again – stronger and wilder than ever before. We can’t wait to welcome you to our City Of Dreams.
In the meantime, we want you to take care of yourselves and we very much appreciate all your love and support.
See you in July 2021,
your PAROOKAVILLE City Administration
PAROOKAVILLE 2021 will take place from 16th to 18th July at Weeze Airport (NRW).
The artists will be published within the next months. We can't guarantee that individual acts that were planned for 2020 will join PAROOKAVILLE 2021. Of course, we will make sure that at least the same quality is maintained and that all genres will be represented. More info will follow.
Every citizen of PAROOKAVILLE must be at least 18 years old at the time of entry – no exceptions due to safety reasons!
We are currently unable to give any information about the official ticket sale start for PAROOKAVILLE 2021. As soon as there are any news, we will inform you immediately.
On Wednesday, 29.04.2020, every ticket purchaser will receive an e-mail from firstname.lastname@example.org with a link to the refund portal. There ticket buyers can choose between the following options until 13.05.2020 at 23:59h:
Option 1: Direct new purchase of tickets for PAROOKAVILLE 2021 (entire shopping cart / same category). Offsetting of the precious paid ticket price for PAROOKAVILLE 2020 (including all fees). - Exclusive offer for ticket buyers of PAROOKAVILLE 2020: Possibility of ticket purchase before the official ticket sale.
Option 2: Refund of the entire shopping cart (no individual tickets). - The amount will automatically be refunded to the payment method used for the order (e.g. bank transfer, credit card, etc.).
The dispatch of the tickets for 2021 or the refund is expected at the end of May or beginning of June. We kindly ask for your patience.
ATTENTION: For each order there is a separate e-mail from email@example.com for the refund process. Example: A ticket buyer has bought 2 tickets for PAROOKAVILLE 2020. At a later date, he bought a parking Add-On. He will therefore receive two e-mails from firstname.lastname@example.org (one for the tickets, one for the Add-On) in which he can decide between the above options.
Only the person who ordered and bought the tickets in the official PAROOKAVILLE ticket shop can choose between the options of a new purchase of tickets for 2021 or a refund in his refund portal (see email of TicketPAY from 29.04.2020) until 13.05.2020, 23:59h. Even if the tickets are personalized to other people. Exception: he has already sold the tickets via our official Resale Shop. In this case the new buyer is entitled to a refund.
Within the next weeks all ticket buyers will receive an email via email@example.com which will include a link to a personal refund portal where they can choose between the two options until 13.05.2020, 23:59h.
This is not possible. Only the entire shopping cart can be purchased for 2021 or refunded.
Yes, everything you have ordered is available for new purchase or will be refunded.
ATTENTION: If Add-Ons were ordered separately, a separate mail from firstname.lastname@example.org will be sent for the refund of the Add-Ons.
Yes, the ticket fees of the regular ticket shop are also refundable.
No, the personalization of the 2020 tickets is no longer relevant for the reverse transaction. Should the ticket purchaser decide to order new tickets for 2021, all tickets will have to be re-personalized until 31st of May, 2021.
All tickets for PAROOKAVILLE 2021 have to be personalized on 31st of May 2021, 23:59h.
The tickets for 2021/the refunds are expected to be sent at the end of May or beginning of June. We kindly ask for your patience.
Tickets purchased through TicketPAY's official Resale Shop can also be purchased new for 2021 or refunded. Since this is a special technical situation, we ask for a little patience. All resale buyers will receive an email from email@example.com within the next two weeks.
Unfortunately, only tickets purchased via our official Ticket Shop or Resale Shop are refundable. For tickets purchased through third parties or privately, claims for refunds must be requested directly from the third party vendor
You should contact the respective company independently and clarify the possibilities. https://www.evz.de/einkaufen-internet/abgesagte-events-durch-coronavirus.html