Festival 2022 Info

PAROOKAVILLE 2022 is planned on 22-23-24 July at Weeze Airport (NRW).

The artists will be published within the next months. We can't guarantee that individual acts that were planned for 2020 will join PAROOKAVILLE 2022. Of course, we will make sure that at least the same quality is maintained and that all genres will be represented.

The ticket sale for PAROOKAVILLE 2022 is expected to start in mid-July. Details will follow..

Every citizen of PAROOKAVILLE must be at least 18 years old at the time of entry – no exceptions due to safety reasons!

Ticket Info

The Ticket Sale will start on Saturday, 17th July 2021, at 12:00h (CEST).

  1. Click on tickets.parookaville.com from 17th July 2021 at 12:00h (CEST)
  2. Select your desired tickets / packages
  3. Complete the payment process
  4. Receipt of confirmation e-mail with ticket link to your “MyTicket-Portal” via help@ticketpay.de
  5. WELCOME TO PAROOKAVILLE 2022!

 

Since more and more ticket fraudsters are on the market, we ask all ticket interested parties:

NEVER BUY TICKETS FROM OTHER PLATFORMS OR THIRDPARTIES!

Only through our ticket service provider, TicketPAY Europe GmbH (Ticket Shop and Resale Shop), you have a guarantee on 100% real tickets, secure payment and customer support by TicketPAY.

You can find all information about tickets and prices here.

Each ticket purchaser can buy a maximum of 10 tickets (e.g. 10 Regular Full Weekend Visa + Mellow Fields).

Exeption: Only 4 packages can be ordered at a time. This applies to all Comfort, Deluxe and hotel packages.

The following payment options are available during the order process:

  • SOFORT
  • SEPA (online-transaction)
  • Credit card (Mastercard, Visa) *
  • Bank Transaction **

*Attention: It is necessary, that all credit card customersenable the security standard “3D Secure” before the ticket sale. This authentication method minimizes fraud risks in the e-commerce sector.

Mastercard customers ("Mastercard SecureCode") can get further information at www.mastercard.de and Visa customers ("Verified by Visa") at www.visa.de! Information are also available at the respective house bank.

**Attention: If you complete the order process with “Bank Transaction”, you enter a legally binding purchase agreement and commit yourself to pay the order!

**Attention: If you complete the order process with “Bank Transaction”, you enter a legally binding purchase agreement and commit yourself to pay the order!

Add-Ons (e.g. Parking Tickets, Locker or Booze Bags) can either be ordered directly in the ordering process or can be ordered at any time by the ticket purchaser via the personal “MyTicket-Portal”. Only Add-Ons that can be booked in combination with the purchased tickets are displayed there.

You can buy several Add-Ons on site as well. In that case, you must expect higher costs!

Note: Add-Ons do not need to be personalized and cannotbe resold through the Resale Shop of TicketPAY.

An upgrade from Regular to VIP can only be ordered as part of the Comfort/Deluxe Camp-, Hotel- and Caravan Packages. Either directly in the ordering process or later via the personal “MyTicket-Portal”! The offer is very limited!

The PENNY Camp Upgrade can only be booked and used in conjunction with a Full Weekend Visa + Base Ground or a Full Weekend Visa + Mellow Fields!

Did not receive a confirmation e-mail after the order was completed?

You can request your ticket link again via the "Help"-button on the top right corner of tickets.parookaville.com. Please enter your e-mail address, which you also used while ordering.

In case of need, the TicketPAY Support Team is here to help:
Phone: +49 (0) 2381 - 33 898 44 (Mo-Fr: 09:00h – 17:00h)
E-Mail: help@ticketpay.de

In the event of e.g. illness or exams, re-personalization can be requested through your “MyTicket-Portal”. In this case €30, - per ticket would be due.

Would you like to resell your ticket? Then simply use the Resale Shop of TicketPAY.

Online re-personalization is possible until 19th July 2022, 12:00h (CEST).

On-site re-personalization: After 19th July 2022, 12:00h (CEST) your ticket can only be re-personalized on site at the festival/campsite entrance at the “Ticket-Info Container” of TicketPAY! Please download the necessary document HERE , fill in everything and bring it along with a copy of the original ticket holder's ID.

Ticket purchasers have the option of offering their tickets for resale via the personal “MyTicket-Portal”.

Since more and more ticket fraudsters are on the market, we ask all ticket interested parties:

NEVER BUY TICKETS FROM OTHER PLATFORMS OR THIRDPARTIES!

Only through our ticket service provider TicketPAY (Ticket Shop and Resale Shop) you have a guarantee on 100% real tickets, secure payment and customer support by TicketPAY.

We do not guarantee the availability of your desired tickets! Furthermore, ticket-interested parties may have to accept higher costs in the Resale Shop!

The Resale Shop of TicketPAY is expected to be available in early 2022.

Resale of Tickets

How: Simply go to your personal “MyTicket-Portal” and click on the menu point "Resell tickets". There you select the ticket to be sold and click on "Resell". Then just fill out the resale form and click on "Start resale".

Personalization: A personalization of the ticket in advance is not required! If a ticket is already personalized, you must upload the corresponding ID card of the ticket holder and accept an additional re-personalization fee of €30, -.

Note: Non-personalized tickets, that are taken out of the Resale Shop for personal use after the personalization period, will be personalized to the name of the purchaser.

Price determination: In general, tickets can only be resold at the original price (+10 %) and a processing fee of 17,5%. The seller can decide, who pays the processing fee (seller, buyer or 50/50). Additionally, we allow the seller a margin of +10% to get back ticket fees. Thereby we hope to counteract the black market with horrendous usurious prices.

If you have any questions, please contact the TicketPAY Support Team directly.
Phone:             +49 (0) 2381 - 33 898 44 (Mon-Fri: 09:00h - 17:00h)
E-Mail:             help@ticketpay.de

Cancellation 2021 Info

On Friday, 11.06.2021, every ticket orderer (!) received an email from help@ticketpay.de with a link to the Rollover-Portal. There, the ticket orderers can, as last year, choose between the following options until 25.06.2021, 23:59h:

Option 1: Direct takeover of the tickets (entire shopping cart, same category, same personalization) for PAROOKAVILLE 2022 without any surcharge due to the upcoming (pandemic-related) ticket price increases in 2022 and thus be one of the first to grab tickets for PAROOKAVILLE 2022 - in the already booked desired category.

Option 2: Refund of the entire shopping cart (no individual tickets). In this case, the ticket orderer will receive an e-mail from help@ticketpay.de at the beginning of July to provide his bank details for the refund.

The exchange of the tickets for 2022 in the personal MyTicket-Portal and the refunds are expected to take place in mid/late July.

ATTENTION: For each order there is a separate e-mail from help@ticketpay.de for the refund process.
Example: A ticket buyer has bought 2 tickets for PAROOKAVILLE 2021. At a later date, he bought a parking Add-On. He will therefore receive two e-mails from help@ticketpay.de (one for the tickets, one for the Add-On) in which he can decide between the above options.

Only the person who ordered and bought the tickets in the official PAROOKAVILLE ticket shop will be able to decide between the options takeover of the tickets for 2022 and refund in our Rollover-Portal from 11.06.2021 until 25.06.2021 at 23:59h. Even if the tickets are personalized to other persons. He is also the one who will receive the new tickets for PAROOKAVILLE 2022, or the refund to the bank account he specified after his decision.

All ticket orderers have received an email from help@ticketpay.de on 11.06.2021 including a link to a rollover portal where they can choose between the two options until 25.06.2021 at 23:59h.

This is generally not possible. Only the entire shopping cart for 2022 can be taken over or refunded. If you have any questions, please contact infodesk@parookaville.com.

Yes, everything you have ordered can be taken over or refunded.

ATTENTION: If Add-Ons were ordered separately, a separate mail from help@ticketpay.de will be sent for the refund of the Add-Ons.

Yes, the ticket fees of the regular ticket shop are also refundable.

Yes, the ticket personalizations from 2021 will be retained. If a ticket was not personalized, it remains unpersonalized. If someone has received a personalization reminder from help@ticketpay.de, please ignore it! The personalization deadline has been extended until 2022.

The personal MyTicket-Portal from 2021 will remain the same after taking over the tickets for 2022. The new tickets for 2022 will approximately be available for download in mid/end July in your portal. Refunds are also expected to be issued in mid/end of July.

Unfortunately, only tickets purchased via our official Ticket Shop or Resale Shop are refundable. For tickets purchased through third parties or privately, claims for refunds must be requested directly from the third party vendor.

You should contact the respective company independently and clarify the possibilities.

Partner / Friends

1Live
MTV
NRJ
Penny
Pro7
Warsteiner
Initiative Musig gGmbH
Staatsministerin für Kultur und Medien
Neu Start Kultur
Gema
Sonderfonds des Bundes für Kulturveranstaltungen